2) Please make sure the original audio files can be played normally on Apple Music. Solution: 1) Please make sure you are using the latest version of both Sidify and the Apple Music app. Should the problem persist, please re-install the Apple Music app from its’ official website to check whether the issue can be fixed. Solution: Please re-start Sidify for a try. Solution: Please choose another output format or select iTunes Record mode for a try. Solution: Please make sure you are selecting "This Computer" to play the audio on Apple Music. Solution: Please re-launch Sidify for a try.Ĭause: Your Apple Music account is playing audios on another device. Solution: Please go to the Settings of Sidify and select YouTube Download mode for a try. I'm getting a Failed error code - Failed 10**, Failed 110*, Failed 120*, Failed 170*, Failed 180*, Failed 4***, or Failed 6208. They are and Sidify Apple Music Converter.log.ġ1. To find the log files, just go to the menu bar on the upper left corner and click on File > Show Log File > Logs, and a window which contains the log files would pop up. If the solutions above are not effective, please send an e-mail to our support team at, describing the problem in more details and attaching your macOS and iTunes version as well as the log files of Sidify. For other situations, please delete the driver file under " /Library/Audio/Plug-Ins/HAL/MMAudio Device.driver", open terminal, and enter "sudo killall coreaudiod" command. There will be a pop-up window to request permissions when Sidify is launched next time.
tccutil reset SystemPolicyDocumentsFolder "" In the Terminal application, execute the following command to reset the access permissions of Documents. Search “ Terminal” in finder and open it up. If it’s not found here, please perform the reset operation.
Conversion progress for a single song performs normally, but fails when it is almost completed.įor macOS10.15 users, please check System Files-> Security & Privacy to see if Files and Folders has been granted access to the relevant Documents directory. Restart your computer and convert the songs again. If it is, please disconnect the external audio device (including the audio devices connected by Bluetooth, like speakers or headphones).
Please check whether the system is connected to any audio output device. The songs play for about 20 seconds in iTunes/Music and then skip to the next song for converting and end up with “conversion failure”. Should you encounter any of the situations as described below, please try the detailed steps to check whether the issue can be fixed: Please open iTunes/Music and check whether the songs you’d like to convert can be played normally. Please confirm that the source files can be played normally in iTunes/Music.
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